Terms and Conditions
Waves Motel Terms and Conditions are set out for the safety and enjoyment of all guests staying. The person checking into the unit and/or signing the registration card acknowledges and agrees that these conditions apply and extend to any person occupying or visiting Waves Motel and/or using the facilities in the complex at the invitation of or with authority of the Guest. Guests agree to pay all charges incurred by them and their visitors during their stay including any fees or charges incurred as a result of a breach of the terms and conditions below.
Bookings: All bookings made in person or over the phone require a valid credit card number and expiry to confirm the reservation. These details are held for security purposes on file and we do not charge until arrival/departure depending on the guest's preference.
Alternatively, we can accept a deposit, the terms of which will be specified by management. Please refer to Online Booking Terms & Conditions when booking through an online service.
Cancellations made within 48 hours prior of your arrival date will incur charges for the full first night's accommodation or loss of deposit.
Group booking cancellation policy will be advised and confirmed when the booking is made.
Check-in is from 2pm on the day of arrival and check-out is before 11am on the day of departure.
For early check-in/late check-out please make prior arrangements with management.
Cancellation: Cancellation of a reservation within 48 hours of the check-in date and time (ie. from 2pm, 2 days prior to check-in date) may result in charges equivalent to the first night's accommodation, loss of deposit, loss of cheque deposit, or charges against the credit card number held on file.
As stated in paragraph 3 above, there will be charges against the room/rooms with unfulfilled bookings where there is no reinstatement of booking.
No Show: Guests that fail to arrive without any prior explanation to management will be treated as a "No Show" and as such may be liable for the full accommodation charge.
Group Bookings: Please refer to the Motel for Group rates, and Group Bookings Terms and Conditions.
Deposit Policy: No reservation will be secured without valid credit card details or deposit for the full room rate for the booking. The deposit must be received within 5 working days from the time the reservation was first made.
Refunds: A full refund is made when more than 48 hours' cancellation notice is given.
Final Payment: Final payment is required upon departure except when prior arrangements have been made with management.
Unpaid accounts will be liable for any collection costs incurred by Waves Motel; and penalty interest of 1% for each day that the account remains overdue will be charged.
Payment Methods: Visa, Mastercard, American Express, and JSB cards. Payments made by cash and/or Eftpos must be made in advance and a deposit may be requested.
Waves Motel does not accept account payment by cheque unless prior arrangements have been made with management.
Pre-bookings: Pre-booking is recommended during peak seasons.
Arrival Times: Waves Motel holds your room until 2pm, unless notified of a later arrival, when booking is not guaranteed, that is without a credit card guarantee and/or a deposit paid. We reserve the right to cancel your reservation without refund or reinstatement, as stated above, to make room for other guests.
Departure Time: All guests must check out before 11am on the day of departure unless prior arrangements have been made with management. If a later departure time is required there will be charge of 1 night's accommodation.
Additional Charges:
Lost keys: $5 per key
Dry-Cleaning bedspreads, duvets and valances: $50 per item
Extra care room cleaning surcharge: $50 per room
Carpet cleaning: $70 per room
Damage to rooms: cost of repair to new/replacement and loss of accommodation during repair/replacement
Breakages: cost of repair to new/replacement and loss of accommodation during repair/replacement
Missing chattels: cost of replacement and loss of accommodation until replaced
Lost property returns: arrangement required with management
Smoking: Strictly prohibited in all Waves Motel rooms and building. Smoking is only allowed in designated areas and if the smoking policy is breached, 2 nights' full accommodation with the accumulated accommodation accounts, will be charged without reinstatement and the guest may have to arrange other accommodation instantaneously.
Spa: Guests using spa units are welcome to use the spa facility in the rooms from 8:30am to 8:30pm; spa bath vibration noise may be unpleasant to the guests in other rooms.